Privacy Policy

Pet Pet Club Ltd. (hereinafter referred to as "the company") attaches great importance to the privacy of customers, and the use of personal data will comply with the "Personal Data (Privacy) Ordinance, Chapter 486 of the Laws of the Hong Kong Special Administrative Region (hereinafter referred to as the "Ordinance")" processing according to the regulations. By providing personal information to us, it is deemed to agree to this privacy policy.

1. Collection of Personal Information

The Company collects the following personal information for membership registration, inquiries, and service use:

• Required items: name, date of birth, gender, login ID, password, mobile phone number, email address
• Optional items: address, phone number, pet information

2. Collection Method of Personal Information

The Company collects personal information in the following ways:

• Website, written form, fax, phone, email, and other methods provided by the Company

3. Purpose of Collecting and Using Personal Information

The Company collects and uses personal information for the following purposes:

• Membership management
• Provision of services and performance of contracts
• Delivery of goods
• Billing and payment
• Customer support and handling of complaints
• Marketing and advertising

4. Retention and Use Period of Personal Information

In principle, the Company destroys personal information without delay when the purpose of collecting and using personal information is achieved. However, the following information will be retained for the specified period for the following reasons:

• Retention items: name, date of birth, gender, login ID, password, mobile phone number, email address
• Retention period: Until withdrawal of membership

5. Destruction Procedure and Method of Personal Information

In principle, the Company destroys personal information without delay when the purpose of collecting and using personal information is achieved. The destruction procedure and method are as follows:

• Destruction procedure: The personal information entered by the user is transferred to a separate database (in the case of paper, a separate document box) and stored for a certain period of time before being destroyed according to internal policies and other related laws.
• Destruction method: Personal information stored in electronic files is deleted using technical methods that cannot reproduce the record.

6. Provision of Personal Information to Third Parties

The Company does not provide personal information to third parties without the consent of the customer, except as follows:

• When there is a request from an investigative agency in accordance with the provisions of the law or through the procedures and methods prescribed by the law for investigation purposes
• When it is necessary for the settlement of fees for the services provided
• When it is necessary for statistics, academic research, or market research, and personal information is provided in a form that cannot identify a specific individual
• When it is necessary to provide services to customers, such as delivery of goods, and personal information is provided to contractors within the scope necessary for the service provision

7. Rights and Obligations of Users and Legal Representatives, and How to Exercise Them

Users and legal representatives may exercise their right to view or modify their personal information at any time, and may request the withdrawal of their membership. To view or modify personal information, click the 'Edit Profile' menu after logging in, or contact the person in charge of personal information management in writing, by phone, or by email, and the Company will take necessary measures without delay.

If a user requests correction of an error in personal information, the Company will not use or provide the personal information until the correction is completed. In addition, if incorrect personal information has already been provided to a third party, the Company will notify the third party of the correction without delay and ensure that the correction is made.

The Company handles personal information that has been canceled or deleted at the request of the user or legal representative in accordance with the retention and use period of personal information collected by the Company and cannot be accessed or used for any other purpose.

8. Technical/Administrative Measures for Protecting Personal Information

The Company takes the following technical/administrative measures to ensure the safety of personal information and prevent loss, theft, leakage, alteration, or damage of personal information:

• Encryption of personal information
• Storage of access logs and prevention of forgery and tampering
• Restriction of access to personal information
• Establishment and enforcement of internal management plan
• Regular education/training of employees handling personal information

9. Contact Information for Personal Information Management

The Company designates the personal information management department to protect customer personal information and handle complaints related to personal information:

• Email: [email protected]

Users may report any personal information-related complaints or security incidents that occur while using the Company's services to our personal information management department. The Company will provide prompt and sufficient responses to users' reports.

Last Updated: Oct 2025